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Thursday, 12 May 2005
The cat in the hat


I have no idea who this fellow is, but if that boy is his son he doesn’t look as embarrassed as he could be.

Last night Martin, Ian, Anja and I played cards. I forget what the game is called now .... Actually I decided that it’s probably not a good idea to mention the name here.  The last time I mentioned the other card game we play (begins with a P, ends with an R and has a K in the middle) I had attempts at comment spam from gambling websites. It failed, because you have to be a member to post a comment here.

Anja had some German wine she bought at Tescos. When Ian opened it, the cork split, and we discovered that the wine had corked.  I volunteered to return the bottle for Anja, and they swapped it for another bottle of the same wine, and a refund.  Not bad you might think, but actually I had to work for it.  Bluemeanie and Pinkie think that I complain too easily (in the shop, restaurant, hotel, etc.) but my philosophy is that the customer is king. When I’m the customer I like to be treated like the king.  On the other hand I don’t behave like a king (they are generally simply rude).

Anyway, I discovered that the duty manager at Tesco last night, doesn’t know her own business. She told me that they are a supermarket, not a bottle store and so don’t know how to handle wine.
Fact: Tescos is the largest retailer of wine in the United Kingdom, with 20 percent of the off-sales market.

She also doesn’t know how to apologise for selling a spoiled product.
Fact: It is not a good idea to say you will report the incident and investigate what can be done, and then in the next sentence say that you cannot do anything about it because it is all in the hands of your suppliers.

Tesco is a large and powerful company, it made a profit of more than 2 billion pounds in the last financial year.  However it is being targeted by consumer groups and Friends of the Earth for unethical trading practices.

I felt a bit sorry for the manager because her last line of defence was that she had to tow the company line.  Still, a proper apology is worth a lot more than three pounds. Tescos left me feeling cheap: they only gave me three pounds (and a replacement bottle).

Posted by bigblue on 12/05/2005 at 10:56 PM
Filed under: EuropeUnited KingdomEngland • (5) CommentsPermalinkBookmark or Share

The answer is a royal flush.

I bought some shonky bread, and when I phoned the customer care line to report this I was told I had to go down to the post shop, buy a box of a certain size and post the offending material to a certain address.  For all this effort (and to compensate me for the unfortunate purchase in the first place) I would be paid a measly 2 pounds.

The agent I spoke to admitted that lots of customers don’t bother to go through the motions.  So why have a customer care line I asked?  No answer.

I’ve started a private boycot campaign.

Posted by flank  on  13/05/2005  at  12:46 AM

I’ve already met one person in Ashby-de-la-Zouch who boycotts Tesco. She told me she returned a T-shirt she had bought for her son because there was something wrong with it and they refused to refund her.

Posted by bigblue  on  13/05/2005  at  01:13 AM

Hooray for you! The replacement the other bottle was fine (though the rim broke while opening it).

And by fine I meen fine for a 3 quid Riesling.


Posted by mart  on  13/05/2005  at  08:13 AM

Hooray for you! The replacement the other bottle was fine (though the rim broke while opening it).

And by fine I meen fine for a 3 quid Riesling.


Posted by mart  on  13/05/2005  at  08:13 AM

I’ll let you know if the bottle I have is corked.

Earlier on Wednesday, when I popped into Ashby, I was listening in my car to a program about the wine glut in the world today:

Vineyards round the world are producing more wine than we can drink. In France, the government has resorted to offering growers money to pull up vines in the face of violent protests. We speak to two vineyard owners - Phillipe Blanc in France and Tren Barn in Australia.

Posted by bigblue  on  13/05/2005  at  10:54 PM

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