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Tuesday, 28 June 2005

On 19 May this year I ordered this music CD, ironically entitled Almost Here from Amazon UK. The expected date of despatch was listed as 31 May 2005 - 6 Jun 2005 and the expected date of delivery was listed as 2 Jun 2005 - 10 Jun 2005.  As of today the CD has not yet been delivered and this morning I received an email from Amazon advising:

We are sorry to report that this item has been delayed. Our current estimate is that it will take an additional 4-6 weeks to obtain this item for you.

I complained about this, because I think it is unacceptable that they take so long to let me know there was a problem. Meanwhile I could have picked up the CD from a shop over the past 3 weeks, or have ordered it for half the price from one of Amazon’s associates.

As some form of compensation Amazon has given me a 5 pound gift voucher towards my next purchase. So far so good, but then why are they still advising customers that they can dispatch this CD in one to two weeks:
almost here

Yet another unpleasant experience with Amazon. They are starting to accumulate.

Posted by bigblue on 28/06/2005 at 10:53 PM
Filed under: EuropeUnited KingdomEngland • (1) CommentsPermalinkBookmark or Share

Well there are 5 Amazon associates in North America selling it to the UK new for ?5.62, so I think Amazon have a bit of a cheek.

They say

Although this item is still listed in our catalogue as being available within 1-2 weeks. As we are unable to obtain a copy in the displayed time so our catalogue will shortly be updated to reflect this item’s new status.

But their catalogue for this item still says available in 1-2 weeks even though they are a month late with mine!

Posted by bigblue  on  29/06/2005  at  11:52 PM

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